1. Describe your problem:
   ___________________________
2. Now, describe the problem accurately:
   ___________________________
3. Speclate wildly about the cause of the problem:
   ___________________________
   ___________________________
4. Problem Severity:
   A. Minor ___
   B. Minor ___
   C. Minor ___
   D. Trivial ___
5. Nature of the problem
6. Is your computer plugged in? Yes __ No __
7. Is it turned on? Yes __ No __
8. Have you tried to fix it yourself? Yes __ No __
9. Have you made it worse? Yes __
10. Have you had "a friend" who "knows all about computers" try to fix it for you? Yes __ No __
11. Did they make it even worse? Yes __
12. Have you read the manual? Yes __ No __
13. Are you sure you've read the manual? Maybe __ No __
14. Are you absolutely certain you've read the manual? No __
15. If you read the manual, do you think you understood it? Yes __ No __
16. If "Yes" then explain why you can't fix the problem yourself:
    ___________________________
17. What were you doing with your computer at the time the problem occurred?
    ___________________________
    
18. If you answered "nothing" then explain why you were logged in:
    ___________________________
19. Are you sure you aren't imaging the problem? Yes __ No __
20. Does the clock on your home VCR blink 12:00? Yes __ What's a VCR? __
21. Do you have a copy of "PCs for Dummies"? Yes __ No __
22. Do you have any independent witnesses to the problem? Yes __ No __
23. Do you have any electronics products that DO work? Yes __ No __
24. Is there anyone else you could blame this problem on? Yes __ No __
25. Have you given the machine a good whack on the top? Yes __ No __
26. Is the machine on fire? Yes __ Not Yet __
27. Can you do something else instead of bothering me? Yes __

Submitted by Kevin Butler

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